Shipping policy

Shipping Policy

At The Head Plan, we’re delighted to connect with customers in over 70 countries worldwide. We take pride in delivering our inspiring products to your doorstep, wherever you are.

Order Fulfilment & Dispatch

All orders are dispatched from our dedicated fulfilment centres in the UK and Ireland. We partner with trusted carriers to ensure prompt, safe, and reliable delivery.

Order Processing
Orders are typically processed within 1–2 working days of receipt. During peak periods, including Christmas, processing times may be slightly longer.

Dispatch Notification
Once your order has been dispatched, you will receive an email with your tracking details.

Shipping Times (Estimated)

Ireland: 3–5 working days
United Kingdom: 3–5 working days
Europe: 5–10 working days
USA, Australia & Rest of World: 15–20 working days

Please note that shipping times are estimates and may vary due to factors beyond our control, including customs clearance, postal delays, weather conditions, or peak shipping seasons.

Tracking Your Order

Every order is shipped with tracking for your peace of mind. Tracking details will be sent by email upon dispatch so you can monitor your parcel’s journey.

Customs, Duties & Taxes

United Kingdom
All UK orders are shipped directly from within the UK, ensuring:

No customs fees or import duties
Faster delivery times

Outside the UK & Ireland
Orders shipped outside the UK and Ireland may be subject to local customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer. The Head Plan is not responsible for delays caused by customs processes.

Lost, Delayed, or Damaged Parcels

Lost Parcels
If you believe your parcel is lost, please contact us at support@theheadplan.com within 30 days of your expected delivery date. We will investigate with the carrier and provide a resolution in line with our Returns & Refunds Policy.

Delayed Parcels
While we strive for timely delivery, occasional delays may occur due to factors outside our control. We appreciate your patience and will work to resolve any issues promptly.

Damaged Parcels
If your parcel arrives damaged, please notify us within 48 hours of receipt with photos of the packaging and contents.

Refused or Undeliverable Shipments

If an order is returned to us as undeliverable, uncollected, or refused, the original shipping charges are non-refundable. Additional shipping fees may apply to resend your order.

Have Questions?

For any questions or concerns regarding shipping, please contact our Customer Service Team at support@theheadplan.com. We are always here to assist you.